Stalex UA Coming soonApp Store
Contact · Support

How can we help?

Answered by the Stalex developer personally. Here’s how to get in touch, plus answers to common questions.

In the app

Profile → ⚙ → “Information” → “Contact support”. The fastest way (requires Sign in with Apple).

Email

o.andriushko@gmail.com — in Ukrainian or English. Include your iPhone model, iOS version and Stalex version (⚙ → “About”).

Write an email →

Report content

In the menu of a message, post, person or channel — “Report”. Reports are reviewed within 24 hours.

Alerts & notifications

I don’t get alert notifications

Allow notifications: Settings → Notifications → Stalex → “Allow Notifications” and turn on “Time Sensitive Notifications” — alerts are sent as time-sensitive, so they show even in a Focus mode.

Open Stalex at least once after installing — that registers your iPhone for notifications. After that the app can stay closed. No account needed.

Hear how it sounds: Profile → ⚙ → “Alerts” → “How the alert notification sounds”, then minimize the app.

I can’t hear the voice or siren

The voice and siren play only when your iPhone isn’t in silent mode. Stalex doesn’t use critical alerts that would play in silent mode.

Check Profile → ⚙ → “Voice in notifications” and Settings → Notifications → Stalex → “Sounds”. If the voice can’t load on a weak connection, the notification isn’t delayed — the siren plays without the voice.

The Alert Island doesn’t appear

Settings → Stalex → turn on “Live Activities”. During an alert the server starts the island even when the app is closed — an internet connection is needed.

Preview it: Profile → ⚙ → “Alerts” → “What the Alert Island looks like”, then minimize the app.

How is my district determined? What if jamming shifts GPS?

Stalex works out your community, district and region from your location right on the iPhone (about 1 km accuracy) — coordinates aren’t sent to the server.

To set it manually, on the Sky tab tap “District … ▾” → “My place” (source “GPS / Manual”) or pick from the list. Add alerts for other places in “Watching” — the map button at the top of Sky.

What does “STATUS UNKNOWN” mean?

The app has no fresh data (older than 2 minutes) — usually because there’s no internet. Stalex never says “clear” by guesswork. The widget shows this if there’s no data for over 45 minutes.

Meanwhile, rely on sirens and official channels.

Haptic signal: what’s the difference between modes?

“Standard” follows the emergency alert rhythm; “Haptic alphabet” has a distinct rhythm per threat. Feel each one: Profile → ⚙ → “Haptic signal” → “Test”.

When the app is closed, the iPhone uses system vibration. Apple Watch gives the strongest signal — turn on “Prominent” haptics in the Watch app → “Sounds & Haptics”.

What’s the notification at 9:00 AM?

A daily Minute of Silence reminder — a local notification with a countdown. You can turn it off separately: Profile → ⚙ → “Notifications & sounds” → “Minute of Silence at 9:00”. This doesn’t affect alert notifications.

Power

How do I add an outage schedule?

Sky → “Power” → “Add place”: a name (Home, Office…), city and group. For Kyiv and Dnipro you can find the group by address; for other regions pick it manually. Up to 10 places, 20 with Stalex Plus.

Notifications: before an outage (at the moment, 15 min, 30 min or 1 h ahead), when power returns and when the schedule changes.

Transport

Which cities and kinds of transport?

Kyiv and Lviv: metro, trams, trolleybuses, buses and minibuses. Switch the city in the capsule with the city name at the top of the map.

How do I get notified when a vehicle is near?

Tap the bell on a route, stop or vehicle card — “Notify me when it’s near”. The server tracks the vehicle and notifies you when it’s two stops away and arriving, even if your iPhone is locked.

Up to 3 watches at once, up to 6 with Stalex Plus. “Daily trips” (Plus): Profile → ⚙ → “Transport” → “Daily trips”.

Why is the arrival time off?

Vehicles report GPS, which electronic warfare sometimes jams. Stalex then says so and shows the timetable.

Chats

How do I start?

Open “Profile” and Sign in with Apple — we receive only your name, no email. Fill in your profile (name and @username). Chats and On Air are for people 18+.

How do I invite family to a group?

In the group choose “Share invite link” — it looks like trembita.app/stalex/join/#code. Someone with Stalex opens it and joins. Groups hold up to 200 members.

How does SOS work?

The SOS button is on Sky, in Chats and on the app icon. Choose “Pin — where I am now”, “Live Beacon — my live location” (up to 6 hours) or no location, and hold the button for 1.5 s.

Only the people you choose receive SOS: Profile → “SOS & safety” → “Who gets my SOS”. “In shelter” and “I’m safe” statuses don’t send notifications — they show as a color in chats. SOS doesn’t replace calling 112.

Why add a phone number?

It’s optional: with it, family can find you by number. Verification is via the Telegram bot @stalex_ua_bot with a 6-digit code (valid for 10 minutes).

How do I report or block someone?

In the menu of a message, profile or group — “Report” or “Block”. Unblock: Profile → “Privacy” → “Blocked”.

Can I restore chat history?

No. History is encrypted and stored only on participants’ devices — no copy on the server or in iCloud. After reinstalling or replacing your iPhone it can’t be restored, by you or by the developer.

On Air

What is On Air?

27 open regional chats (text, stickers, voice and video messages) and user channels. On Air is public and not end-to-end encrypted — don’t post personal data.

How do I create a channel?

The “+” button at the top of On Air. Requires Stalex Plus; up to 5 channels per person. A channel is paid monthly in Flamingo — or free if it received gifts worth the set amount the previous month.

How do I place an ad?

Tap “How?” on the “Your ad could be here” banner, or Profile → “Ads” → “Submit an ad”. Paid in Stalex Flamingo 🦩; the price is shown before you submit. A moderator checks every ad; alcohol and tobacco, gambling, weapons, 18+, fraud and political campaigning are not allowed.

Purchases & account

How do I subscribe to or cancel Stalex Plus?

Profile → “Stalex Plus”. You’ll also find “Restore Purchases” and “Manage subscription” there. Cancel in your Apple ID settings at least 24 hours before the period ends.

What is Stalex Flamingo 🦩?

The in-app currency for gifts, ads, boosts and channel fees. Bought only in the App Store, never expires, has no cash value and can’t be withdrawn. Balance: Profile → “Stalex Flamingo”.

How do I get a refund?

Only through Apple: reportaproblem.apple.com. After a refund the corresponding Flamingo is removed from your balance.

How do I delete my account?

Profile → “Account” → “Delete account”. Your profile, server-side messages and keys are erased and the Apple token is revoked. Alerts keep working without signing in.

How do I change the language?

Profile → ⚙ → “Language” → “App language”, then restart Stalex. Ukrainian and English are available.

Didn’t find an answer?

Write to us — we’ll help.

o.andriushko@gmail.com